Why My SuddenLink Email Not Working On iPhone?

Suddenlink email provides the ability to set up many different email accounts based on the customer service provider. The Suddenlink email service is available for both residential and business subscribers. A Suddenlink email user can also have access to news, weather, and much more.

Over a point of time, Suddenlink’s email goes through some problems. If you come across such an issue, this is the article just for you. Here are some troubleshooting steps and methods to rectify the Suddenlink email not working on iPhone problem.

SuddenLink Email Not Working On iPhone

Troubleshooting Steps:

  1. Make sure that you have set the proper login credentials (username and password).
  2. If you feel that you have forgotten your password, click the option that denotes forgot password. Follow the commands and set a new password to resolve your Suddenlink email problems.

Method 1: Check the Internet connection

An Internet connection is the most essential thing when it comes to anything related to emails.

  1. First, confirm that your iPhone is connected to the wireless network or is using cellular data.
  2. Open the Home screen and select Settings.
  3. Tap Cellular and see if the slider for the option is set to on. In case it is off, just turn it on.
  4. You can also check the Wi-Fi connection. Tap Wi-Fi and ensure that the option is set to on.

Restart Suddenlink and see if the email is working.

Method 2: Check the credentials

  1. Always take notice of what you enter in the credentials field.
  2. If you have changed the password recently, kindly update the password from the account settings.
  3. Restart your iPhone and you will be resolved from the email not working issue.

Method 3: Reset network settings

  1. Open Settings on your iPhone.
  2. Scroll down the Settings screen and choose the General option.
  3. Now, you can scroll down the General settings and select the Reset option.
  4. Under the Reset section, tap Reset Network Settings.
  5. Enter the passcode if the iPhone prompts you to do so and confirm the selection.
  6. Wait for the network reset to happen.

You will now find Suddenlink email working on your iPhone.

Method 4: Check the email settings

One more issue that could lead to Suddenlink email not working problems is the wrong configuration of the Suddenlink email settings. To set this right, follow the steps given here.

  1. Select Settings on your iPhone.
  2. Scroll down and select the Mail, Contacts and Calendars option (might vary for different versions of iOS).
  3. Select the Suddenlink email linked to your iPhone.
  4. Check the email settings and ensure that they are configured as follows.


  1. Incoming mail server: imap.suddenlink.net
  2. Incoming port number: 993
  3. Security: IMAP
  4. Username: The full email address
  5. Password: The suddenlink.net email password


  1. Outgoing mail server: smtp.suddenlink.net
  2. Outgoing port number: 465
  3. Security: SSL
  4. Username: The full email address
  5. Password: The suddenlink.net email password

After successfully configure Bigpond live mail settings. Now, you’ll be able to send Bigpond email messages from the built-in Mail app on your Windows computer. If you need remote assistance to resolve the Suddenlink email not working on iPhone issue, then call us.