Why My Mail Bigpond Com Not Responding?

BIGPOND or Telstra Mail uses the IMAP protocol that allows you to access your Telstra mail account from a web browser, mobile device, or desktop e-mail client. It also provides POP3 access. The Telstra Mail or BIGPOND e-mail is compatible with almost all e-mail clients, and its configuration is a simple and straightforward process to perform.

The below section covers the Bigpond Com Not Responding.

Bigpond Com Not Responding

BigPond is a brand name of Telstra that provides free email services to its broadband users. It offers 10GB of mailbox storage for its users. Similar to other popular email service providers, this mail service also allows its users to send and receive emails over a web browser and a hand-held device.

However, BigPond also encounters some issues.

Is your “bigpond.com mail not responding?” If so, continue reading this page to know how to fix it.

“Mail not responding” is one of the major issues encountered by many users. The cause of this problem may vary based on your device and other factors.

Case 1: Mail bigpond.com not responding on browser

Some possible reasons for the “bigpond.com not responding” issue on your browser are listed below:

  1. No or slow internet connection
  2. Problem with the Telstra email account server
  3. Incompatible browser
  4. Using extensions and browser add-ons
  5. Incorrect or invalid password and username

If “bigpond.com is not responding” on your computer or laptop browser, try the simple troubleshooting methods given below to fix it.

Method 1: Using a strong internet connection

  1. In most cases, a slow or poor internet connection will be the major reason behind the “not responding” or “connectivity” issue. So, as the first step of troubleshooting the “bigpond.com not responding” problem, check whether your laptop or computer (that you’re using) is connected to a stable internet connection.
  2. To verify it, load a web page on the same computer.
  3. This time, if the requested page loads successfully, the problem is not with the browser. So, resolve the internet connection issue and try to access the mail again.

Method 2: Access the mail after a while

  1. If the Telstra mail server is down, you have to wait for the problem to be resolved from the service provider side.
  2. Try to access your mail after a while.

Method 3: Disabling the security programs

  1. Sometimes, the security or firewall programs installed on your computer might also block you from accessing BigPond mail.
  2. Temporarily disable the antivirus or firewall program on your computer and check if the “bigpond.com mail not responding” issue is resolved.
  3. If not, try the next method.

Method 4: Using a compatible browser

  1. Check if you’re using a compatible browser to access your Bigpond email account. To verify it, access the account from another browser.
  2. If the email account is responding to it, the browser that you have used is incompatible.

Case 2: Mail bigpond.com not responding on iPhone after changing the password

If the account is not responding after changing its password, check whether you have updated the new password on your iPhone. Update the password if you haven’t done it yet. Update your account password on the iPhone by following the simple instructions given below.

  1. On the Settings screen, tap on the Mail option.
  2. Select the Passwords & Accounts option.
  3. Choose your BigPond email account for which you want to update the password.
  4. Select Change the email password.
  5. Type the new password in the given field and save it.
  6. After updating the password, try to access the account.

If Bigpond com not responding on your iPhone again, delete and re-add the same account.

In case the re-adding process also doesn’t fix the bigpond.com mail not responding issue, contact us.