Many users keep complaining that when they try to open Windows Live mail, they get an 0x800ccc013e Windows Live mail error message.

Are you getting the same error? Then this guide is for you. Continue reading to know some of the solutions to fix this error.


Fix the compatibility issue:

Windows Live mail stops working due to some compatibility issues, so solve these issues to fix the error.

  1. Press Windows key + E on your computer’s keyboard, and the File Explorer opens.
  2. Type C:\ Program Files (x86)\Windows Live Mail in the address bar and press Enter.
  3. Right-click on wlmail.exe.
  4. Select Properties and click on it.
  5. Locate the Compatibility tab and enable Run this program in compatibility mode.”
  6. Select Windows 7 from the compatibility mode drop-down menu.
  7. In the Settings section, enable Run this program as an administrator.
  8. Click Apply > OK to save the changes.

Create a new Windows Live mail account:

If the error code continues even after solving the compatibility issues, try creating a new Windows Live mail account and solve this error.

  1. Open your Windows Live Mail application.
  2. Click on the account icon and sign out from the current account.
  3. Create a new user account and password.
  4. Sign in with the newly created email account.
  5. Check whether the error code 0x800ccc013e disappears.

Scan your computer for malware:

  1. Go to Windows Start and type Defender in the search box.
  2. Now, click on Windows Defender > Scan.

Create a new store folder:

A problem in the store folder is also one of the causes of the Windows Live mail 0x800ccc013e error code. Therefore, repairing and renaming the store folder can solve this error.

  1. On your computer, open Windows Live mail.
  2. Press Ctrl + Shift + O on your keyboard.
  3. Select the Advanced tab and enable IMAP and Message threads.
  4. Click on the Maintenance option.
  5. Under the Maintenance tab, click Store Folder.
  6. Copy the folder location and click OK.
  7. Close all the tabs related to Windows Live Mail.
  8. On your keyboard, press the Windows key + R.
  9. Paste the folder location in the Run dialog box and click OK.
  10. Now, right-click on the storage folder and select Rename.
  11. Name the folder as Live Mail Backup.

Run a repair tool to check if all the program files are present.

  1. On your keyboard, press the Windows key + R to open the Run dialog box.
  2. Type wlarp and click OK.
  3. When UAC prompts, click Yes.
  4. Under the Windows Essentials 2012 tab, click Repair all Windows Essentials program.
  5. After the process gets over, restart your computer.
  6. Now, open the Windows Live mail app.
  7. Press Ctrl + Shift + T and add your email account.
  8. Under the Home tab, click Working online.
  9. Go to the File menu and then open the Windows Live mail folder.
  10. Your message will be under imported folders.

Modify Registry Entries:

Mainly Windows live mail problem occurs due to corrupt or missing store folders. As a result, when you do any task, such as sending or receiving an email, the folder gets stuck. You can repair and control the email issues by using registry modification. Here are the steps to modify the registry entries.

  1. Press Windows key + R, type regedit in the Run dialog box, and click OK.
  2. Double-click on the top result to open the Registry Editor.
  3. Type HKEY_CURRENT_USER > SOFTWARE > Microsoft > Windows Live Mail in the registry editor.
  4. Switch to the right side and look for DWORD entries like RecreateFolderIndex, RecreateStreamIndex, or RecreateUIDLIndex.
  5. Double-click on each entry and change the data number to 1 in the data field.
  6. Click OK and close the Registry window.
  7. Restart your computer.
  8. Check if the error code has disappeared.

Reinstall your network adapter driver:

  1. Open the Start menu on your Windows 7 computer.
  2. Click Control Panel > System and Security.
  3. Click on Device Manager.
  4. Locate your network device and right-click on it.
  5. Select Uninstall.
  6. Restart your computer.
  7. Now, go to the manufacturer’s website and install the adapter driver.
  8. Follow the instructions and complete the adapter driver installation process. Theses are the steps to fix 0x800ccc013e Windows Live mail error.